RC
Randall C

1 reviews | Active since Jun 2011

20 Aug 2018, 11:59

The Worst Bank for a reason

I had the misfortune of going to an Absa Branch this morning. It was terrible. I needed to speak to a Consultant but there were non available as there is only one consultant on duty. Moreover the manager is having a lovely meeting while 4 people are waiting to see a consultant. This is quite pathetic because this was at a branch in Tygervalley. I cannot do the business I need to be done at a different channel which creates even more frustration. Absa sucks, is a perfect summary for this Organisation.

I have in the past threatened that I would leave Absa and not done so. I believe that I should go to FNB or Capitec where my business would be valued. Its about time. Who ever reads this please do not open any sort of account at this institution. They do not care for client service.

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Replies (1)
Absa
Absa's reply20 Aug 2018, 16:47
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd