The worst Bank client service in SA. *****s.

I made a transaction that was declined in P&P. I had enough money in my account. The money was deducted from my account into a Pending status now for 3 days. Pick en Pay does not have the money in there account. So I called the Customer support line.

1st Agent - Was unable to use my account statement to see what happened. Got confused and transferred me back to the Help line. Unbelievable as it is only 4 transfers , A 10 year old would be able to read that.

2nd Agent - He could read the statement and saw the issue. He requested that I had to get permission from Pick en pay on a letter head , signed and stating from Pick en pay that the transaction can be reverted. I will not be able to go to the pick en pay, trying to convince them to give me my money that they do not have. I do not even have the money to use pertol to try and get my last grocery money.

The agent put the phone down while I was trying to explain to him I don't understand how I need to have proof to revert MY transaction and get MY money back.

Absa, you have gotten worse every Year. Your service, agents and banking is below standard and I will never recommend ABSA to anyone ever. Being with you for 10 years and only to see how bad you have become makes me sad.

Thank you for not caring, *****ing my last groceries money and revoking access from my to revert my payment that was unsuccessful and keeping it pending for more than 4 days. You Absa are the worst in banking I have seen in 10 years.