The worst

Absa activate car insurance was the biggest mistake I've ever made. They never respond to emails and when you call, you'll wait for hours, hoping to speak to someone until you give up. When they do decide to respond to emails, it is never professional, they do not address all the issues in question. Just one sentence or word. I wonder if my tracker still works as their mobile app has not been working on Huawei phone this year. I have asked for a detailed report on how trips are recorded or calculation on how they calculated my rewards from February no response. First, my rewards were deactivated for some reason, and I can’t access mobile app this year. I've been emailing them since February 2025 and all I get are reference numbers but no response, is this the kind of response I'll get in an emergency? My needs are not considered; they just don’t care about the feelings and the needs of their customers. Maybe its time I cancel my insurance and look for an insurance who is going to make my needs a priority because I do not understand this, yet month end they get their money from me.