THE WORSE SERVICE EVER

I app**** for a vehicle finance but my application was declined due to a low credit score, I contact absa to enquire about the minimum credit score which is required and was told it’s a minimum of 600. I don’t know why my application was declined when my credit score is 686.

I then complain on Hello Peter as I didn’t get clarity and full explanation as to why my application was declined. I then got an email on the 18/11/22 from Pravesh Bejay in response to my complain stating that he’ll investigate and revert back to me. On the 22/11/2022 I got an email from Pravesh Bejay stating that my application was declined due to not being able to verify my payslip with my employer, he then closed my case without even bothering to contact me to enquire about this information, I then contacted him to get clarity on the email he had sent, I informed him that I find this very confusing because I was told my application was declined due to a low score by Linda Van Rooyen and now I’m getting a different reason from him. Which reason is it really? And how does a big Bank like Absa fail to verify their client’s employer especially with a well know company as IStore, I’m employed by iStore. What other measures were implemented that resulted ABSA to fail in verify my employer to an extent that my application is declined based on that.

I feel like Prevash Bejay has failed to conduct a thorough investigation, should he have done so, he would have gotten information that my application was declined due to a low score which was false as I have produced my credit report. And that he would have made means to get ahold of my employer to verify my payslip

He then asked me to send him my 3 months bank statements and 3 months payslip and that he’ll get back to me on the 23/11/2022. I’ve been trying to contact him through out the day and I’ve send him an email to enquire about my feedback. Till now I don’t have any response or valid reason as to why my application was really declined.

Is it really too much to ask?