The worse insurance and providers together

My name is Dzunisani, i have a house insurance with ABSA, my geyser have been giving me trouble since March 2021 and i have called my insurance for it...different providers was sent to my house by ABSA for over five times and they all claim it has been fixed, yet after a week or so im still struggling with the same problem and i am phoning ABSA every week and all im told is that im put on hold while they phone the provider, and they will come back to me saying their provider ll send someone in a day or two yet its been over a week now and no one even tempted to phone me. I am very ****ed, i so dissapointed and im rethinking my choice of insurance because what is the point of having one if what you trying to avoid is exactly what you getting. Their providers dont even know what their doing and ABSA as it is they just send people over and they do not care about doing followup with their client just to confirm if the job has been done or not.