The wheel is turning but... [EC: 924462ea]

About 10 days ago I got an SMS from ABSA to tell be that my debit card was about to expire and that I needed to call in to a branch for a new one. Since I currently reside in Saudi Arabia I emailed them to ask if they could courier my new card to me. This email was ignored so after 3 days I sent a reminder email. This was also ignored so after a week I sent another reminder. To date this has also been ignored.<br> <br> Is there a reason why ABSA ignore their customers? Are they perhaps understaffed or are their existing staff simply apathetic and/or somnambulant? <br> <br> I really need this matter to be resolved as I use my card to draw money when I travel. Apart from that, it is discourteous to ignore ones paying customers.