The transfer of money overseas black hole

Another pathetic experience of banking services, Swift transfer to UK 20th July logged only transferred 24th July.Excuse being that they have to transfer the money overseas,when I enquired do they have a little old man with a big suitcase of money waiting to board a plane and why when the transfer is from the UK to SA it only takes 1 hour was asked to hold and nobody bothered to come back after 10minutes. New logo same old s**t.