ZN
Ziphindiwe N

1 reviews | Active since Sept 2016

29 Nov 2017, 09:20

The slowest BANK EVERY

To open a business account with this bank is the most painful process ever.Other banks average a TAT of a week yet you guys surely need a blood sample as well to finalize this application as its taking forever. On top of that you receive no feedback. I have to make the effort and call to follow up where my application is, if its at the next stage or whats happened as your not even notified when your application is progressing. This is really utter nonsense and when you call and have sent through documents your told about a backlog, consultants very unfriendly and unwelcoming. I can anticipate me getting my card after 6 months once this process has been finalized. and this is really holding up my business progress

0
Replies (2)
Absa
Absa's reply29 Nov 2017, 11:41
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

ZN
Ziphindiwe N's update30 Nov 2017, 08:47
Reviewer Update
I haven't been contacted by anyone still. Just received a generic email for a complaint being logged and theres other of complaints on hello peter about the same issues on hello peter, slow TAT and no response or feedback even after raising this as a complaint