The service from Absa is horrible!!!!

I require a statement from my bank account , simply from the 11 January 2016 when my cheque account was opened until the 5 February 2016. I called the call centre for assistance , the lady transferred me to the e-statement department and then Ntombi was my consultant, she kept telling me she can't hear me , I was literally screaming in my office. Then she tells me she can't assist me. What ******* is that? No other bank has EVER told me to go all the way into a branch just for a statement, not only that , it is delaying the company that I need to send it to. Everytime I think I am getting somewhere with Absa and that they are improving ,they prove me wrong. I am just honestly , utterly dismayed. I moved banking to Absa because I was promised a better service than the bank I was with for 11 years but after just 5 months I feel I have made a huge mistake and need to change banks rather , I cannot continue this way.