The Runaround by ABSA
Absa's new online services are EXTREMELY unhelpful and inefficient. I have had to come in to the branch on several occasions because the service line gives me options, but none speak to the enquiry I have. Then I come in to the branch and they ALSO tell me to use their phones to call the same numbers that didn't assist me in the first place. ABSA, you can do much better than this!!
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Absa's replyOfficial
05 Dec 2022, 18:51Dear Melanie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4.
Kind regards,Vanessa CroweGroup Customer Care
Kind regards,Vanessa CroweGroup Customer Care
Best regards,
Absa's reply05 Dec 2022, 18:51
Official
Dear Melanie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4.
Kind regards,Vanessa CroweGroup Customer Care
Kind regards,Vanessa CroweGroup Customer Care
Best regards,