The rude and unhelpful Rosina Rashuene and K****tso Mannya

<p>I first went to ABSA Lebowakgomo on the 7th of June 2016 to get a replacement debit card as I had misplaced my wallet which contained my ID and all my bank cards. Although I had an affidavit, I was turned back and told to come back with an ID. Surprisingly, Standard Bank and Nedbank issued me with new cards without any hassle as my accounts are KYC compliant. After locating my ID, I returned to to branch on the 10th of June and was turned back again as they now wanted proof of residence. On presenting them with a letter from the tribal authority in Makotse, I was told that they no longer accepted such letters and that I must get a new letter from the tribal authority. I again approached the branch on the 18th of June with a new confirmation letter from the tribal authority, but Rosina Rashuene again refused to assist me as she claimed that the tribal authority letter needed to state wether Makotse is part of Lebowakgomo or Ga-Ledwaba. I then asked to speak to a manager and K****tso Mannya, who claimed to be the stand-in manager, was called and also refused to help me for the same reasons. Why does it matter where Makotse is administered? Does is matter if it is part of heaven????!!!! The facts are (1) My account is already KYC compliant as I renewed it earlier this year, (2) I had a valid letter from the tribal authority clelarly stating my address, and (3) I can't dictate to the tribal authority how to structure their letters in the same way that I can't dictate to ABSA how to structure their letters. By the way, the same letter was accepted when I opened my account! It looks like Rosina and K****tso were trying to find every reason not to issue me with a card. Their arrogance and unhelpfulness is unfortunately indicative of the bad service I have experienced at the Lebowakgomo branch in the past. It is unacceptable that I can be turned back THREE times, for flimsy reasons, for a service that Nedbank and Standard Bank assisted me with so promptly and efficiently. Something needs to be done about Rosina and K****tso! They truly represent the worst of ABSA! I would also like to be compensated for the petrol I wasted.</p>