The most Useless & *********** Short Term Insurance

On 10 Feb , I noticed my ABSA short term insurance premium had been changed with NO notification to the client.

Between 10 Feb & 18 Feb, I sent multiple emails to various ABSA emails to with no response.

On Feb 19 I FINALLY got a phone call from a “consultant” in the Short Term Insurance department. It was an unsatisfactory call for a number of reasons, primarily, she spent at least 10-12 minutes reading out what I was covered for, (I know what I’m cover for. I could not interact properly with her as I didn't have my laptop with me so couldn't confirm what she was telling me, and I couldn't understand some of the things she was telling me. Furthermore her excuse for all my previous emails not being answered was that they were very busy!!

She said she would email me the updated schedule, which she did. I did ask her if she could phone me back an hour later when I would have my laptop and could communicate better with her on the relevant information she was telling me. She agreed to phone me back an hour later and to date she has not called me back.

When I realised that I wasn't going to get the call back, I tried calling the 0860 number, and when I got through to the relevant department, it was a bad line with lots of static. The person on the line said she would try and phone me back on hopefully a better line. She did, the phone rang twice I answered and 2 seconds later the call was dropped.

Now that I’ve seen the amended policy, I need to change the schedule, but for the past 2 days I’ve again sent multiple emails to the Short Term Insurance Department AND yet again NO RESPONSE from the Short Term Insurance Department.

AND PLEASE DO NOT apologise - it will be insincere and simply a box ticking exercise !!