The most pathetic service

I called Absa on the 19th March 2018 to inform them that my house is liking so they must come and fix it up since iam paying insurance. They gave me a reference number and told me that the contract by the name called (2B Fine Engineering pty Ltd)was appointed to come and repair. I waited for the whole week,but they never came then I contacted them again and they apologiesed and told me that they'll come in the few day but even today I'm still waiting and today is the 27 April 2018.no phone from that engineering company and Absa also never called me for any follow up or feeding.iam ****ed at this shocking service.