The most inconvenient bank

I recently moved to ABSA bank hoping to receive better service. That however has been far from the case. Upon opening the bank account I was requested to submit the usual forms proof of residence, payslip etc for FICA purposes which i did. Two months after opening the account they froze it stating my FICA documents where not in order, I went to the branch and spent 2 hours with the consultants who themselves did not understand why the account was frozen because the documents where all there and in order. now barely a month after that ordeal. They have frozen my account AGAIN for the same reason and again they don't understand why as all the documentation are in order. This has been the most inconvenient and shocking experience from a bank. They do not even contact me to inform me there is an issue but simply block me from accessing MY money. I wonder if I required money for an emergency what would happen, simply blocking someone from accessing money shows high disregard for customers. This is appalling service, I have now had to incur penalties for payments that are delayed all because ABSA FICA department is in shambles. I am highly disappointed and regret moving to this bank