The most horrible bank in SA

I wish there was less than one star I could give. I paid money into a ********** FNB account on 2 October 2020, and FNB immediately saw there was something not right, and put a hold on that account. I made a payment from both an FNB and ABSA account. FNB immediately returned my money, and said luckily the money from ABSA was not showing in the ********** account. I immediately called ABSA's ***** line, sent them an affidavit, case number and since October has sent 15 emails asking where the money is. Each time I just get the generic response of "we will reply within 48 hours". If only. I called last week again, and was promised that they will give immediate attention to this. So the amount I paid from my ABSA account, is not showing in the *****ent account, neither in mine, so why is ABSA holding on to my money and have not contacted me since October last year? If ABSA was not a registered bank, I could swear that they are also *****s.

The second case: unfortunately my mom has an account at ABSA. Her debit card expired and was sent to our local ABSA branch. My mom is 85, and I asked if it would be possible for someone to deliver her card to her, and was told she had to come in. Most of the other banks I deal with, are willing to send/bring it to your address, but obviously ABSA does not care about senior citizens.