1 reviews | Active since Dec 2011
The MOST HORRIBLE BANK EVER
My internet banking services were rudely disrupted this morning by some poorly trained IT and call-centre "professionals" who thought that un-linking my accounts was a f@cking joke. Honestly, those responsible in ABSA IT have no idea on how to error trap faults in their systems BUT NO its better to inconvenience the customer. I waited 40 minutes before someone answered from online banking call centre. Eventually came through and the lady who assisted promised me her supervisor would call back...and yes, no one called back. THEY TOLD ME THAT THEY CANNOT HELP ME AND I MUST GOTO THE BRANCH!!! I explained to the call centre lady that I was exposed to Covid-19 and was in self-quarantine for a week now and started to develop a fever. Against my wishes and on their advise I had to leave home and go to the nearest branch to sort this out. I am now in the process of cleaning up my absa accounts and yes, I am f@king-off from this horrible horrible bank. My life is now more stressful thanks to these people at absa call centre and their IT department who totally f@cked my entire day by exposing me further to possible Covid-19 infections and possibly my death sentence as I am person with a medical condition.
