MW
Maxwell W

1 reviews | Active since Dec 2011

13 Jan 2021, 18:46

The MOST HORRIBLE BANK EVER

My internet banking services were rudely disrupted this morning by some poorly trained IT and call-centre "professionals" who thought that un-linking my accounts was a f@cking joke. Honestly, those responsible in ABSA IT have no idea on how to error trap faults in their systems BUT NO its better to inconvenience the customer. I waited 40 minutes before someone answered from online banking call centre. Eventually came through and the lady who assisted promised me her supervisor would call back...and yes, no one called back. THEY TOLD ME THAT THEY CANNOT HELP ME AND I MUST GOTO THE BRANCH!!! I explained to the call centre lady that I was exposed to Covid-19 and was in self-quarantine for a week now and started to develop a fever. Against my wishes and on their advise I had to leave home and go to the nearest branch to sort this out. I am now in the process of cleaning up my absa accounts and yes, I am f@king-off from this horrible horrible bank. My life is now more stressful thanks to these people at absa call centre and their IT department who totally f@cked my entire day by exposing me further to possible Covid-19 infections and possibly my death sentence as I am person with a medical condition.

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Replies (1)
Absa
Absa's reply14 Jan 2021, 10:28
Official
Dear Maxwell  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***7. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .  Kind regards, Daphne Le Grange Group Customer Care