THE MOST ********** CALL CENTRE SERVICE EXPERIENCE EVER!

I had the most ********** call center service experience ever!!! I closed my credit card last year sometime; i saw that there was an amount of R1800.00 showing under my credit card. I went to the branch in arcadia Pretoria to query what the amount was for and i was told that the credit card was closed on a positive amount and they told me that they'll transfer the money into my cheque account with 48hrs, which was never done. I went to the menlyn Absa branch and the manager there gave me their phone to contact the call Centre and i was told that the money will be transferred to my account again within 48hrs. Last week i got the money as they've promised me. Yesterday to my surprise i got a statement that there’s an amount of R301.08 that is due on my credit card. How can this be if the account is closed????. I called the call center this morning i spoke to Bongi who took +- 30min to try and resolve my case with no success and being put on hold in between mind you I’m the one who called. I told her that I’m not happy with her explanation that they should have transferred the full R1800 in to my account they should have transferred R1553.00 which would have catered for the charges. WHO'S FAULT IS IT THAT SOMEONE DID NOT DO THEY'RE JOB PROPERLY THAT I NEED TO INCURE A COST OF SOMETHING THAT I HAVE CLOSED. I asked Bongi to transfer me to a manager then the call got cut. I called again i spoke to Kedibone who told me that there are no managers in her section so she cannot transfer me to one.

I NEED A MANAGER TO CALL ME ASAP, BEFORE I REFER THIS MATTER TO THE OMBBUSMAN BECAUSE THIS IS THE WORST BUSINESS PRACTICE EVER!!!! YOU ROB PEOPLE OF THEIR MONEY, YOU LIKE IT WHEN PEOPLE OWES YOU FOR STUPID THINGS...... I DON'T WANT THIS R301.08 DEBT TO BE REFLECTING ON MY PROFILE, TRUST ME I WILL TAKE MY BUSINESS ELSE WHERE...........