the lying company

For the past year I'm waiting on my provident fund payout its the same story every time please phone after 15 days you will receive a sms and phone call up to date I never received a call or sms only one sms when not even half of my money was deposit in my capitec bank acount the last time I ask for a reference number the consultant told me I must use the time and date as my reference number,today at 11h55 I spoke with consultant sunday and he gave me a reference number ,absa provident fund don't no how to lie anymore does provident fund rake a year to resolve,absa can sever you but definetly not me.