TM
Tshegofatso M

1 reviews | Active since Feb 2022

14 Mar 2022, 10:27

The late Ms Selina Mokonoto estate

Hellopeter

Im writing with regards to our late moms estate-facilitated by Absa.

We have submitted mid last year 2021 all the documents the bank needed to can release our late moms monies, all the banks my mother had money in paid, except for Absa, we are being taken from one place to another' unceremoniously and in a fruitless manner. The excuses ranges from Covid aftermath effects, or their slow system...or they simply shut off and we have to grovel behind them because Absa possessing our mothers money, gives them so much power over us, we are at their mercy.

We just want our mothers money and from there, we have no intention of using any of Absa services ever.

I find them very abusive , insensetive and highly overrated!

Tshegofatso Mokonoto

0
Replies (3)
Absa
Absa's reply14 Mar 2022, 10:43
Official
Dear Tshegotafso
  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
  
RegardsPravesh BejayGroup Customer Care
TM
Tshegofatso M's update14 Mar 2022, 11:01
Reviewer Update
Hello Pravesh
Im replying to your email with documents this moment.
Absa
Absa's reply14 Mar 2022, 11:55
Official
Dear Tshegofatso

We do acknowledge the email sent. We will provide feedback via email.

Regards
Pravesh Bejay