DG
Daniel G
1 reviews | Active since Nov 2020
25 Jan 2021, 14:53
The last straw
I have closed my tjek and savings account last year. They begged me not to close my credit account. The lady told me that they wouldn't deduct banking fees. Friday I got a statement showing that I only had R3.21 in my account after I had R172.0. I phoned them and the agent who helped me were very rude when he heard that I wanted to close the account. After 30 years with Absa that's the way they treat you.
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Replies (2)0
Replies (2)
Absa's replyOfficial
25 Jan 2021, 16:21Dear Daniel, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply25 Jan 2021, 16:21
Official
Dear Daniel, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's replyOfficial
25 Jan 2021, 16:33Dear Daniel, Thank you for taking my call earlier . I will not log complaint to address as confirmed your account has been closed We apologize for the inconvenience caused.
Regards Vanessa Crowe
Regards Vanessa Crowe
Absa's reply25 Jan 2021, 16:33
Official
Dear Daniel, Thank you for taking my call earlier . I will not log complaint to address as confirmed your account has been closed We apologize for the inconvenience caused.
Regards Vanessa Crowe
Regards Vanessa Crowe