1 reviews | Active since May 2016

24 Nov 2016, 16:53

The last straw

<p>ABSA messes up pretty much everything. I'm rehabilitating my credit record and earn more than enough for a car ABSA declines that. I need a car so I decide to hire one, guess what ABSA declines the reservation of funds. Now I can't even hire a car. I've had problems with ABSA from the start. I had to hold for over an hour to speak to someone at 3d secure because no-one at general enquires could answer that question. I'm so done with ABSA in every way possible from giving me the run around or messing up returning a debit order. It seems like all I do is complain and stay but not anymore. I'm done with ABSA. I can't even hire a car!!!! </p>

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Replies (3)
Absa
Absa's reply25 Nov 2016, 11:21
Official

Dear mervgee

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update29 Nov 2016, 18:06
Reviewer Update

I just thought I would mention that I have not received a reply from any investigations. I've expected shoddy service from the outset and ABSA does not fail to deliver in that regard.

I must however point out the following:

FNB has given me a new premium account and is taking the time to assess my financial situation in order to facilate vehicle finance.

Discovery has given me a credit card.

This means I finally get to close all my accounts with ABSA and take all my accounts to someone who cares about my financial wellbeing. Here's hoping I never cross roads with you ever again.

Absa
Absa's reply30 Nov 2016, 15:59
Official

 

Dear mervgee

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,