The guys manning the call centre is substandard.

I am really disgusted in the service received from ABSA Home Loan Department.<br> <br> I have spoken to many consultants just to attempt to change our physical and postal address on our account and statement with a very low success rate.<br> <br> But none were as inadequate as Elvis in the call center. I simply requested that my address be changed to the property that the lone was secured against. I had to repeat this request 5 times as Elvis got confused with my request. I also requested a statement for the last 3 months.<br> <br> After these 2 requests and a conversation that already lasted 8 minutes, Elvis places me on hold for a further 5 minutes. I eventually requested to be put through to a manager whom I waited for, for an additional 3 minutes and eventually this manager Theo read me a the incorrect bond property address which alarmed me even more as that was the address that the loan was secured against. I officially gave up at that point.<br> <br> Needless to say the total conversation took over 20 minutes to obtain a statement and change of address. I would have actually saved time driving to my nearest branch than phoning this terrible call center,