THE GROVE ABSA IS THE WORST!!!!!!

I have had the WORST experience with ABSA The Grove today! THE FIRST HOUR: Firstly I waited for the customer care desk for almost an hour with only 4 people in front of me. When it was my turn, I greeted and was barely greeted back. I explained that I was there to change my surname. I had all the necessary forms with me as well as my new ID and marriage certificate. When I gave the forms to the consultant, she said that my Proof of address (By the way is a Rates and Taxes bill! Cannot have more proof than that!) with a form completed by my Husband as the homeowner, is incorrectly completed. She stated that I cannot write my Complex name in my address. I disagreed and she merely said it is not accepted. THE NEXT 15 MINUTES: I stormed out and took a breath outside. I then went back into the branch and spoke to the manager and explained the situation. He left with the papers and came back about 10 minutes later. He said that he had spoken to the consultant and she will assist me now. He went back into his office and closed his door. About 5 minutes later, I went to go look for him as the consultant was not there. He merely said; "Just wait there, she will come" ANOTHER 20 MINUTES LATER: Hoping that this was going to be resolved, I waited another couple of minutes for the consultant to come out of a backroom to assist. Needless to say, she was less than friendly at this time. She held out her hand and asked for the paperwork, I said: "I gave it to the manager, Did he not give it to you?" Looking at me as if I was in the wrong, she started searching and eventually a colleague pointed it out in a desk drawer. With no apologies from her, she immediately said that she will TRY to process these forms but there is no guarantee that it will be accepted. ANOTHER 20 MINUTES LATER.... : With her typing soo very slowly and completing the same details 3 times asking for the same information...... This is now another 20 minutes later, she said that there is an error and she needs to speak to IT to solve it and I should go wait in the waiting area. ANOTHER 15 MINUTES LATER: We went back to complete the same form already completed three times (Typing using only one finger) and she took screenshots and mailed it to IT. To finish off, She told me after I spent NEARLY TWO AND A HALF HOURS IN THE BANK, JUST TO CHANGE MY SURNAME! , She doesn't know how long IT will take to get back to her and I will have to come back to the branch as the process is still not complete. (Keeping in mind that I am 7 and a half months pregnant and had to stand there and just wait!) NO APOLOGIES, NO SORRY FOR KEEPING YOU SO LONG, NOTHING... Just gave my papers back to me and looked at the next person in line to help them. Not even greeting me as we were done!

This is the poorest level of customer service I have ever received and I would not recommend anyone to go to this branch!! Spent so much time there and yet, NOTHING is sorted out!