CJ
Carmen J

1 reviews | Active since Apr 2011

30 Jun 2018, 18:43

The Great Internet Banking Fee ****

Dear ABSA I have a banking fee bundle from you....in addition it seems you are billing me for INTERNET BANKING.... this last May R139.46 and now for JUNE R438.91..... really since when is internet banking not included in my bundle and since when is it so outrageously and randomly billed? I checked online and found that you have been doing this to a lot of people and seemingly without any reason. I want this sorted out. Reverse these costs or show me where this is applicable out of the banking bundle I have with you or I will have to consider that you are just making up fees to take money from clients without consent.

0
Replies (3)
CJ
Carmen J's update30 Jun 2018, 18:58
Reviewer Update
ABSA I checked online to see what my banking bundle includes.... ACCORDING TO YOU. Better everyday banking Bundle of transactions for a monthly fee of R105.92 Free Absa Online, mobile and telephone banking Free access to our app, even without data Free NotifyMe SMS or email notifications Free card swipes Free cash withdrawals at tills Free balance enquiries Free electronic account payments Free internal and external debit orders 5 free Absa ATM cash withdrawals 5 free Absa ATM cash deposits Buy prepaid electricity, airtime and data via our app 24/7 access to the largest ATM network in South Africa Up to 50% discount on your monthly fee if you maintain a balance of more than R30 000 for that month Any unused value bundle transactions will roll over for one month Help pay the banking fees of a family member, an employee or a dependent with Bank on Me. Transacting using a chip debit card is smarter, faster and more convenient. Learn more about debit card benefits. So now I will be checking all my statements for this mysterious fee you keep adding....
Absa
Absa's reply03 Jul 2018, 09:57
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply03 Jul 2018, 09:57
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd