The FIC department is not willing to assist

I opened an Absa account on the 19th of November 2025. I was told it will take 2 days before its operational. I then received an sms congratulating me on the account with an account number. You can imagine my shock when the account was not operating after 2 days .I have been going to the Absa branch everyday since and I get told that I have not fetched my Visa from VFS. I then proceeded to show them my Visa , they asked for proof of resident which I provided however no one is able to assist. It is as though no one knows what they are doing. I have been to the branch in Rosebank and the one in Clearwater, still no help.