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Tshepiso L

1 reviews | Active since Jan 2024

20 Jan 2024, 16:02

The deceased funds has not be paid by absa Bank

I want to know why does absa nde take long to process my late mother's fund to my grandpa account as he was the excutor ,so that money can be paid direct to his absa account as he banks them also , we gave them all the documents that they required . We have been waiting but no response about the money ... We really answers from @absa nde.co.za

0
Replies (6)
Absa
Absa's reply22 Jan 2024, 09:28
Official
Dear Tshepiso Lephoi
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number to your complaint is C-***2.
 
Kind regards,
Group Customer Care
Rezona Louw
Absa
Absa's reply23 Jan 2024, 12:30
Official
Dear Tshepiso Lephoi

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***2.

Kindly provide our office with the below certified documents by close of business 23 January 2023, to ensure effective investigation and feedback.

1. Death certificate.
2. ID of deceased.
3. Letter of executorship.
4. ID of exectuor.
5. Contact details of the executor.

Regards,

Rezona Louw

Specialist Case Manager: Social Media
Customer Value Management: Customer Care

T +11 ***
Absa
Absa's reply23 Jan 2024, 15:20
Official
Dear Tshepiso Lephoi

We refer to your complaint posted on Hellopeter.

Kindly send the documents to our office in the email we sent to you to expedite the investigation.

Kind regards,
Group Customer Care
Rezona Louw
Absa
Absa's reply23 Jan 2024, 15:31
Official
Dear Tshepiso Lephoi

We refer to your complaint posted on Hellopeter.

Kindly send the documents to our office in the email we sent to you to expedite the investigation.

Kind regards,
Group Customer Care
Rezona Louw
TL
Tshepiso L's update23 Jan 2024, 15:32
Reviewer Update
I have not receive any email from you guys
Which email should i use...
Email me then ***
Absa
Absa's reply23 Jan 2024, 15:40
Official
Dear Tshepiso Lephoi

We refer to your complaint posted on Hellopeter.

We have the documents and are busy with the investigation.

Kind regards,
Group Customer Care
Rezona Louw