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Bev B
1 reviews | Active since Jul 2010
11 Sept 2023, 16:38
The circle of shifting responsibility
ABSA consultant at the branch is not assisting me. I escalate my complaint to *** and to ***. They refer me to Contact card who refer me back to the consultant at the branch who is not assisting me.
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Absa's replyOfficial
12 Sept 2023, 09:13Dear Bev Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply12 Sept 2023, 09:13
Official
Dear Bev Thank you for bringing this unfortunate incident to my attention, and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. RegardsPravesh BejayAbsa Bank Group Customer Care