The bank took my money

The was an internal debt and someone from the bank called saying that my matter will be resolved but here till today and its been 10 days from the incident happened and still no feedback. The bank was fast taking my money and very slow in brin? it back. The debt was done without my approval. It's their error and now it is affecting me a problem they created. I need my money back. The bank must fix its error because I feel they are *****ing from me. They always say they'll get back to me everytime but no one does and my money is still missing