The AWESOME Chris Mautjana from Auckland Park Absa Connect

I would just like to commend Chris Mautjana from Auckland Park Absa Connect Zone for his excellent service,efficiency and patience. I visited ABSA Towers on Tuesday and the lady said she had done whatever needed to be done on ABSA's end and my app would work, and that I didn't need to call or come back to the branch. 4 days later my app was still not working so I called and Chris Mautjana from Auckland Park Absa Connect Zone took my call. After having had an appalling experience with ABSA previously, it was refreshing and reassuring to speak to such a competent consultant. The call took all of 1 hour and 10 minutes but not once did I detect a sense of irritation or frustration in Chris's voice. I realise that this may have exceeded the maximum time allocated for calls and I sincerely hope that this doesn't impact on his KPI. He was efficient, positive and extremely patient. Even when I got irritated and wanted to hang up, Chris remained calm and managed to calm me down as well, assurring me that he would not end the call until we reached a favourable outcome. He used his very excellent skills to navigate and troubleshoot until my app issue was resolved. I highly appreciate his effort and hope that your organisation is not sleeping on him. Can I please get confirmation that this has reached management. Once again, thank you so much Chris Mautjana.