BM
Bontle M

1 reviews | Active since Feb 2018

21 Feb 2018, 11:14

The attitude and customer service needs a make over

After seating for over 30 min because only one cashier was helping a senior citizen to count coins,3 other ladies kept passing us and not even taking notice of us. They resorted to having a chat right in front of 5 clearly unhappy customers. After enquiring why we aren't being helped,the one girl working in bulk responded with a stinking attitude and said "but I am goingoing to help" ?it's the 3rd this year I'very gone to this branch and I always find one teller Mrs Constance Mhlanga,is she the only employee in this place. Absa Mall of Africa you can really do better.

0
Replies (2)
Absa
Absa's reply21 Feb 2018, 13:44
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply26 Feb 2018, 11:02
Official

Dear Customer

I have sent 2 emails to *** requesting your ID number in order to log complaint

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd