1 reviews | Active since May 2017
The absolute worst, most unprofessional service, I've ever encountered
<p>I called ABSA help line a day before leaving to go overseas. I got told I had to be transferred, they gave me the number of the line I was being transferred to (as being cutoff is obviously a very common occurance). 10 minutes later, I'm cut off. </p> <p> </p> <p>I call directly. They transfer me to General Enquiries. General enquires then transfers me back to the department I needed to speak to. Again, I get cut off. This is now over an hour of my time, I've spent trying to get through. </p> <p> </p> <p>In under an hour, I opened a CAPITEC account, and got them to activate my card for overseas usage (that phone call took less than 5 minutes). I emailed about my frustrations, and got a very generic reply, which has angered me even more. Its reached the point where I've blocked ABSA on twitter and via email, as they clearly have no idea what they are doing or saying. Anyone using ABSA should be worried, their incomptance is unrivalled, and their money is probably not even safe.</p> <p> </p> <p>Now ABSA, I don't want anything from you, at all. There is nothing, in this world, you can do or say, that would make me belive you have a professional operation, and my money is safe with you. I just want everyone to know, how **** your service is, and that they should avoid at all costs. </p>
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
