SZ
Sanelisiwe Z

1 reviews | Active since Sept 2018

14 Dec 2022, 13:40

The Absa Blame game

was ****med Mr Dumisani Monareng on Saturday on the 10th of November 2020 at around 11am. Bank Name: Capitec Bank Branch Code: 470010 NAME: MR Dumisani Monareng Account Number : ********** Contact Number : ********** Transfer Amount : R1100

My details Name: Sanelisiwe Zwane ID number : **********089 Account Number :********** All these details were sent you guys requesting a reversal but you guys said Capitec bank said it's your fault l can't be refunded but you blamed Capitec Bank but they blamed.

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Replies (1)
Absa
Absa's reply14 Dec 2022, 18:16
Official
Dear Sanelisiwe Zwane,
  
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***2.
Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
  
Regards, Russell EdwardsCustomer Value Management

Best regards,