Thats why I switched

I have a loan with Absa, all I require is to change my email address so that my statement gets sent to me. I have spent more than 40 minutes on the phone yesterday being tranferres to several people. The last person I spoke to said its as easy as sending a email to the official email address, in 24 hours it should be done. Today I get a email stating I should go into the bank. Come on ABSA its changing a email address. I need someone to assist me as I will NOT stand in a line to change something simple like my email address! Very unhappy