That branch has no

Was on a long ATM queue(ETA: 14:15), ATM got stuck we went inside the branch there already were long queues inside too. As time went at 15:30 I noticed doors being locked....what started being a problem was when I noticed people being "helped to open the door the led them out", my worry was that: 1. There is more that 3 ATM'S indicating being able to deposit but only 1 was. 2. Long queues yet no teller being added as there spare Pc's too. I then approached the lady at the door named Grace told her the branch seems to have their priorities wrong...you can not be having a senior staff at the door having people out while 2 key areas that needed her attention being neglected. (For me it was more like "Go tsamaisiwa nako, Chaile time ke target time") when I eye opened her she rep**** ka gore their "under staffed", how was that to help me nor where did I really fit in there as a customer? That is an internal issue among themselves. Then I asked her about the temperature of the customer area, it was awful people sitting on the floor due to tiredness and heat. She wanted to take me to the Branch manager....I told her straight he cares less but certainly his office is well air conditioned, we went to the office...was left outside Grace spoke to him but clearly. ..he had it as if the lady was just mumbling on his ears...I was told to wait to talk to him...I saw it as a waste of time and refused coz if he failed to respect his subordinate. ..what difference was I gonna make and ultimately I noticed staff is dragging their feet, working 's they please due to his incompetence. .."die firs frot van die kop af".

You guys need to up your game have pride in your job...no matter the situation as long as you're still signed to serve. Disregard of being at a township we still use ABSA services you guys need to treat us as equal as whites in what you consider bigger and better malls.