ZB
Zara B
1 reviews | Active since Dec 2016
25 Sept 2021, 15:15
Thanks to ABSA not doing things correctly, my life has been affected NEGATIVELY!!
I have been calling ABSA since 2020 due to them uploading and providing incorrect information to the credit bureau and getting told the issue will be resolved, well, a year later and same issue. ABSA check your records, you debit me monthly for my vehicle, I have not missed any payments yet my credit score remains 0 because your staff provide and upload incorrect information. I would hate to know how many innocent people who really are loyal to payments face the same issues.
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Absa's replyOfficial
27 Sept 2021, 10:34Dear Zara Burgess Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
Absa's reply27 Sept 2021, 10:34
Official
Dear Zara Burgess Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care