PN
Philile N

1 reviews | Active since Feb 2018

19 Feb 2018, 16:14

Thank you Ntokozo (Absa Strijdom Park)

This is in response to my recent review about Absa Strijdom Park where I was unable to access my funds due to holds that were on my account. So I went to the Strijdom Park branch again where I was assisted by Ntokozo. I explained what my issue was. He did what needed to be done on the system, went outside to the ATM machines with me to ensure that I could now withdraw funds from my account (which I finally did)- thank you so much for that. Also, thank you for explaining in detail what the issue was which made me understand the problem a bit better. Thank you for seeing to it that you resolve the matter. I also came to the branch quite late, close to closing time. You could have told me to come back tomorrow but you assisted me instead. I was quite impressed with how solution driven you were.

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Replies (1)
Absa
Absa's reply21 Feb 2018, 12:06
Official

Dear Customer


It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.


Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd