Thank you for understanding!

Hi! I had a misunderstanding with the Absa Branch in Grahamstown and was contacted by Celeste(Branch Manager) and she was just so understanding and helpful! She called me and made an appointment with her to resolve the misunderstanding. I explained to her my dissatisfaction and she understood and spoke to her staff member (Curtis) and I believe they sorted it out. I went to Curtis the previous day and was very happy that it didn't take him a minute to put a smile on my face and sorted out my request. Although by then I already have logged a Complaint on the Hellopeter site and didn't have much time to tell him about it,he had an appointment by then and just squeezed me in his busy schedule. The matter wasnt supposed to sound as though directed to Curtis it was just that I was frustrated about Charges that I could not get clarity on and previous terrible experience with Banks and unfortunately I took it out on Curtis.<br> <br> Thank you for being Professional in every way Celeste and Curtis and for understanding my viewpoint. Thank you for sorting out the matter Curtis. Although the charges couldnt be REVERSED. But hope for more business in Future. YOU 2 MAKE ABSA LOOK GREAT!<br> <br> ANGELIQUE