Thank you for making me aware of the calibre of your employees

<p>Hi, I have a complaint to make against one of your employees. </p> <p> </p> <p>Yesterday I went to your branch at Mall of the South. I entered with the intention of opening a bank account for my mother and updatung my banking details to be FICA compliant. I left with the intention of closing my bank account, which I am in the process of finalising.</p> <p> </p> <p>I am just over 8 months pregnant and I urge you to look at the cctv footage of one of your employees. This employee goes by the name of Ramsela, a lady with dreadlocks. I asked her to please assist me with updating my surname and my address. I brought along my original marriage certificate, old ID and new ID. I also brought along my mother to make a statement as my address had changed. None of this was done. She refused to scan my original marriage certificate or any other document, even though these were all originals and clearly in my name. She was lazy and unattentive. She spoke to her colleague when I arrived and didnt even allow me the opportunity to finish saying what I needed help with. She also called one of her colleagues on the phone while she was attending to me to ask about a lift for later that day and have a few giggles- definitely a lot more attwbtive with the colleague than with my request. She commenced completing the statement for my mom then halfway said she cannot help me with either uploading the marriage certificate or my IDs or with the statement as there was no commissioner of oaths. Although I had not voiced myself before this moment, at this point I asked for the document she completed so I coudl tear it up, as it had my mothers detials on it. She was aggressive and refused, eventually allowing me to tear it up when I asked to speak to her manager, to which she rep**** "he is not here"'. I asked to close my account and she said she couldnt assist.</p> <p>In all the years with your bank I have never experienced such disrespect and laziness and contempt. Id like to believe that I am a patient person but all I can say is this has chnaged my view of your bank as a whole and I cannt wait to leave. When someone asks me if they should use you guys I know also what my answer will be.</p> <p>This type of person does not appreciate the job she has or the fact that the people she attends to actually pay her salary. I am sure that no disciplinary steps will be taken against this employee and thay this is just another complaint.</p>