GL
Gillian L

1 reviews | Active since Mar 2011

12 Jul 2018, 08:36

Thank you Dorcas

Through my frustrations of having to deal with monies paid into an account with a hold on it - Dorcas, tried her utmost to assist. Support Center is a joke and couldn't help her in order to assist us. The debt review department made her embarassed in their demands for us as clients to provide proof of the deposits. She kept her cool and carried over the information with aplomb. She is a truly exceptional staff member. Thank you Dorcas for your beautiful attitude in a very uncomfortable situation. Ntsoaki Mathibela, as branch manager, I hope you praise her worth.

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Replies (1)
Absa
Absa's reply12 Jul 2018, 16:30
Official

Dear Customer


It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.


Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd