THANK YOU BUSI TSHABALALA

I could not believe tnat a customer who walked in last left first. This happened after a client walked in found us on the queue. She asked us if we happy to be standing on a long queue and obviously some people responded with a NO. She then suggested they do something about it. She made noise and that got the attention of the manager Yolanda. Before Yolanda could take her away, I asked her if this is how one get high priority service from ABSA. Her response was I will be back to assist you as well. My concern was not just me but everyone standing there. She disappeared for a while and when I was 1st on the queue she came back and offered to assist me. Was more disappointed because there was a highly pregnant lady behind me. I then asked her to assist the lady and it is only then the lady was offered a chair. When I got to Busi everything changed. She is very professional. I also realised the same with the other ladies. I was fuming, disappointed with poor service. She changed all of that. My suggestion to ABSA is that they must swap Busi and Yolanda. Busi will do better than her as a manager and the other ladies will train Yolanda so she can understand client service better