THANK YOU absa FOR IGNORING ME!!

My gate motor was ****** on the 1st of June 2018. The report for my claim was submitted to absa on 11 Jun 2018. The signed Cash in Lieu Settelment was send by e-mail to ABSA on the 18th of June. I didn't receive any acknowledgement from absa that they have received the form. After that I have sent several emails with the Cash Settlement letter and has to date- received no response from my insurance. None, niks, nada, lutho. What now? Where can I complain? Been a client for more than 30 years and absa ignores me like a stop street in the wilderness. Thank you absa for ignoring me.