THANK YOU Absa and Absa Life: Basani and Zandi for your absolute and prompt support

This is to express my sincere gratitude towards Basani (Social Media Case Specialist) and Zandi (Complaints, Customer Experience) from Absa Life for the compassionate assistance they provided me since the day I posted my dissatisfaction towards the handling of my Mother's policy. From the frequent updates, to the showing of care! The institution has done over and above my expectation, and I'm really startled and pleased. How this has been dealt with shows, to me, that you valued my Mother as your customer for so many years and my unfortunate experience with the consultant was just a misunderstanding.

I felt it's only appropriate to also post this here.

Thank you so much, ngiyabonga ***hulu - for everything.