Thank me for FICA, now BLOCK my account!!

I opened a savings account with ABSA to have direct access to my flexi-reserve bond with ABSA via internet banking. I opened the account at ABSA Northgate, did documentation & did my FICA etc with the consultant. I received a phone call towards the end of last year from an ABSA call centre person thanking me for doing my FICA with ABSA. A week later I received another phone call from ABSA call centre person to thank me for doing my FICA. I still told them that it was the 2nd person to thank me & wondered why on earth a bank would waste resources on something like that, twice. I tried to transfer money from the savings account last night, & again this morning - I get an error stating \Not identified & verified"- I called ABSA on ***. The lady who answered told me it was because I have not done FICA docs! She transferred me to someone who could help me...27 minutes later"