TFSA transfer messed up by absa!!!!!

ABSA is very disappointing, my fixed deposit tfsa(tax free saving account) matured this year, i went to my local absa branch(kimberley) and requested that the funds be transferred to another tfsa with absa, they did not inform me nor did they provide me with the proper forms for the transfer. when i discovered that there was an issue with the transfer, i was then provided with forms, i filled them in corrected and returned them to the consultant i was dealing with, only to be sent an email saying that the money transferred into my new tfsa will count as my contribution to the new tax year, cause the forms where filled in late and they are unable to assit further, i have emails in which the consultant admits that a mistake was made by absa. if the mistake was made by absa, how is this my fault?why should the customer be punished. i have spoken again to the consultant and expressed my disappointment and asked them to please make further enquiries into this matter. however i have received no feedback other than there is nothing than can be done. This mess up and lack of responsibility by absa now prevents me from making my contribution for this tax year!!!!!