FN
Fred N
1 reviews | Active since Nov 2018
03 Feb 2020, 14:09
TFG Reversal Pending (re-opening case C-***5)
Please have a look at details that i sent to Lebogang Mashiane on her email address. Investigate and return my money. Money that i should've got in 1 to 2 days is taking months now. I'm going back to my capitec bank, there is other excessive charges that i dont understand. Monthly Service and Internet banking charges that i was charged this month are too much. They are the reason I'm switching back to capitec. I cant querry them because i know they are going to tell me something that i dont understand. i have banked with them for months now and i never got charged like that before. Absa service is not cool at all.
Please dont call me regarding TFG pending money. Investigate and return my money. Rather send me an email because i'm not gonna answer your calls.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
03 Feb 2020, 15:53Dear Noko
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply03 Feb 2020, 15:53
Official
Dear Noko
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
FN
Fred N's updateReviewer Update
03 Feb 2020, 16:06Hi Lebo,
I tried calling you but your number always says line busy. I couldn't get hold of you. Please send an email if you want to speak to me because i'm you're gonna convince me again like last time.
I want refund this time.
I tried calling you but your number always says line busy. I couldn't get hold of you. Please send an email if you want to speak to me because i'm you're gonna convince me again like last time.
I want refund this time.
FN
Fred N's update03 Feb 2020, 16:06
Reviewer Update
Hi Lebo,
I tried calling you but your number always says line busy. I couldn't get hold of you. Please send an email if you want to speak to me because i'm you're gonna convince me again like last time.
I want refund this time.
I tried calling you but your number always says line busy. I couldn't get hold of you. Please send an email if you want to speak to me because i'm you're gonna convince me again like last time.
I want refund this time.
Absa's replyOfficial
04 Feb 2020, 09:47Dear Noko
My apologies that you could not get hold of me , my land line had a problem however i did receive your e-mail yesterday where you confirmed a certain amount refund which is the same amount i confirmed to you when i called you. Not to worry i will not call you anymore as per your request i will provide written response.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
My apologies that you could not get hold of me , my land line had a problem however i did receive your e-mail yesterday where you confirmed a certain amount refund which is the same amount i confirmed to you when i called you. Not to worry i will not call you anymore as per your request i will provide written response.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply04 Feb 2020, 09:47
Official
Dear Noko
My apologies that you could not get hold of me , my land line had a problem however i did receive your e-mail yesterday where you confirmed a certain amount refund which is the same amount i confirmed to you when i called you. Not to worry i will not call you anymore as per your request i will provide written response.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
My apologies that you could not get hold of me , my land line had a problem however i did receive your e-mail yesterday where you confirmed a certain amount refund which is the same amount i confirmed to you when i called you. Not to worry i will not call you anymore as per your request i will provide written response.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
FN
Fred N's updateReviewer Update
04 Feb 2020, 10:12Thanks for your intervention. No one was willing to help me. they were just making promise, giving me their contact details but never resolving the issue. when i check with them they were just ignoring me
FN
Fred N's update04 Feb 2020, 10:12
Reviewer Update
Thanks for your intervention. No one was willing to help me. they were just making promise, giving me their contact details but never resolving the issue. when i check with them they were just ignoring me
FN
Fred N's updateReviewer Update
11 Feb 2020, 16:11 Hi Lebo, You see what you guys are doing now. See attached email. I shouldn’t be punished for your mistakes. You didn’t finish to investigate but your reversing my account payment from TFG. Why do you guys do that. Your service will never get any better serious. This is infuriating. They money that I paid for December installment is getting reversed because of online shopping that you guys failed to revers on time. Online shopping issue shoudnt be affecting my instalment payments. Yazi I’m just waiting for my salary to be paid on my Capitec, after that I’m cancelling every service that I have with absa, there is no hope that they’re also the good services. I’ve switched all my debits now to Capitec. Just waiting for salary then I’ll be done with absa.
FN
Fred N's update11 Feb 2020, 16:11
Reviewer Update
Hi Lebo, You see what you guys are doing now. See attached email. I shouldn’t be punished for your mistakes. You didn’t finish to investigate but your reversing my account payment from TFG. Why do you guys do that. Your service will never get any better serious. This is infuriating. They money that I paid for December installment is getting reversed because of online shopping that you guys failed to revers on time. Online shopping issue shoudnt be affecting my instalment payments. Yazi I’m just waiting for my salary to be paid on my Capitec, after that I’m cancelling every service that I have with absa, there is no hope that they’re also the good services. I’ve switched all my debits now to Capitec. Just waiting for salary then I’ll be done with absa.