Terribly delayed customer service!

I relocated from ABSA in SA to Barclays in the UK and have slowly lost my staff rates of no bank charges on my account. After trying to get my account flagged as staff I was told that I can no longer receive benefits. At the same time I requested to close my cheque account, but I have not had any feedback on how to close the account. I have been chasing at least once a week but its been a month and still I haven't been told how I can close my account. The question is just ignored. My account has been charged a further fee because of this long wait, which I wanted to avoid.

I have had a terrible experience with ABSA and not been helped with any information. I expect ABSA to at least advise me how to close my account and also expect ABSA to at least reverse the bank charges accrued since my first email enquiring on how to close the account.

I will never again bank with ABSA if their customer service is so poor!