Terrible Work Ethic

I am utterly disgusted with the Service at ABSA Vehicle Finance Debtreview Department. I have contacted them on numerous occasions to discuss my account as I was on debt review and the statements that I have been receiving do not correspond to the agreement set out by the court. I called the call centre and they transferred me to the Debtreview department where I was informed my account has been cancelled because they could not get a hold of me yet they have my debt counsellors information as well as my postal address that they never get return to sender mail. I requested for the consultant to assist me in making payment arrangements and sorting out my account she then told me to send all my complaints and requirements to an email address [Email Removed] which I immediately emailed on the 8 October 2015. I received an automated email stating they would get back to me within 10 working days if not I should forward to [Email Removed] which I then sent the email to on the 23rd October 2015. Today 26th Oct I tried calling and following up and the line rings and I am put through a queue system which keeps cutting. I am considering going to the ombudsman.