TERRIBLE VERY POOR SERVICE AGAIN ABSA

Again terrible terrible service. I have requested assistance in a very long matter concerning my Late Fathers account J Beukes. He ceded a policy to Absa Bank from Sanlam, and I have now tried everything to get ABSA to advise what it was for, and if they can sumit figures to Sanlam to pay over the oustanding balance and then Absa can uplift the pledge on the Sanlam policy and then the balance can be paid out to myself the beneficiary. On the 22/03 Absa responded with the automated email telling advising they will look into this matter. I received email from Musa T Mbele - Officer customer Estate who did not know what he was doing. Kept on telling me the matter was send the Sanlam they await their feedback. I phoned Sanlam and they confirmed they've received nothing from Absa. on 24/03 Melissa Nel HL Specialist Case Manager advised a claim will be lodged with sanlam, 02/04 Sanlam confirmed no claim rec'd from Absa. 5/4 Musa came back and assured me the claims dept will sort out. He refused to give me their details. Told me it is internal. 15/04 Requested update from Musa. 18/4 gave me some form the apparently send to Sanlam, but the form did not even specify an amount. Still no feedback on What the Pledge was for on the Policy. 22/04 Musa advised they told him they submitted the issue to Sanlam, but can't give me their details to confirm. 23/4 I send my complaint to Complaints resolution, detailing my experience. 24/04 Melissa Nel came back telling me to use ref no C-***9, and she will be dealing with it. Well she could not even sort it out the first time I complained. 29/04 I forwarded another email to her to give feedback. And of course no answer back and today is the 06/05. I Myself worked in the bank for 29 years and it does not take so long to submit a claim and for it to be sorted. Maybe my next step is social media.

All i can say is terrible terrible service.