Terrible Value

I have had a terrible experience in nearly every interaction with this "institution". Extremely poor service - and they have the gall to charge some of the highest service fees in the country!

The latest issue - my card expired end of July 2024. I requested a new card at the start of July 2024 , and it has been "in transit" since August , leaving me without any physical card to use the funds in the account. I have contacted my local branch - who said that they only know what I know. I then tried the call center , who basically told be to be patient??

Their agents use poor , informal and unprofessional grammar and punctuation in most correspondence.

I have previously arranged a meeting with an agent at a local branch. There was no one there to greet me when I arrived at the scheduled time. I called , messaged and emailed the agent to follow up on the meeting , with no reply to this day. Eventually , I approached the branch manager (who was in a meeting since I arrived , but seeing as proper professional conduct is clearly an after though at ABSA , I just interrupted them) who told me that the agent is on annual leave. They took my contact details , and I received an follow up email from another agent (again , extremely poor grammar , punctuation and email etiquette).

There were more incidents , but these two summarise the experience perfectly. All in all , avoid ABSA at all costs. They do not care about the standards of their services and are contempt with living off of goodwill and their legacy brand.