Terrible treatment for ABSA!

Hi <br> <br> I have been an ABSA client my entire adult life - i'm 48 years now. I was so disappointed with the service they gave me at Overport branch in Durban. <br> <br> I was called by one of the consultants to come and change my card. When i got there i gave them a proof of residence which they declined because it has both my husband's and my name on it. I then told them i dont have any clothing accounts, etc. So eventually they contacted Wesbank where my car is financed to get a proof of residence. 2 hours later, the letter with a letterhead is sent through to them. Then they tell me i need to go to Wesbank or police station to get a stamp to show it's an original.<br> <br> 3 hours later. they still couldn't help me. I went back home withouth changing my card, and they had also blocked the current one i was using. The consultant was very disrespectful as well. <br> <br> My problem is I can't believe I've been a loyal client for almost 30 years, even have my wills and investments with them., But after they treatment i got I can't see myself with the bank anymore. I'm really torn and angry at the same time!